Privacy Policy
Last Updated: June 2026
Introduction
Charlotte Rose ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our business support services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following information:
Name
Business name
Email address
Telephone number
Information provided through contact forms
Information provided during enquiries and consultations
Website usage data collected through cookies and analytics tools
How We Use Your Information
We use your information to:
Respond to enquiries and provide quotations
Deliver our services
Communicate with clients regarding projects and services
Manage invoices and business administration
Improve our website and customer experience
Comply with legal and regulatory obligations
We will only use your information where we have a lawful basis to do so.
Legal Basis for Processing
We process personal information on the following legal bases:
Consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations
Data Sharing
We do not sell, rent, or trade your personal information.
We may share information with trusted third-party service providers where necessary to operate our business, including:
Email providers
Accounting and bookkeeping software
Cloud storage providers
Website hosting and analytics providers
All third parties are required to protect your information and process it in accordance with applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements.
Your Rights
Under UK GDPR, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict or object to processing
Request transfer of your data
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
You can control cookie settings through your browser preferences.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Charlotte Rose
Email: hello@charlotterosebusiness.co.uk
Complaints
If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
Website: https://www.ico.org.uk